Loyalty
Turn first visits into regulars, with a rewards club that carries your name.
Red Dot Rewards
Most venues spend to win a first visit, then hope the guest comes back. A loyalty club gives them a reason to. We agree the rules with you, put the club on your own web address and keep it running month after month.
What it is built to do
- Bring guests back on quieter days
- Give them a reason to spend a little more
- Grow a guest list that belongs to you
- Show the results next to your ads
The building blocks
Pick how guests earn, and what they win.
Pick one or combine them. We model the cost with you before anything goes live, so every reward pays for itself.
Points on every visit
Guests earn on what they spend, on each visit, or both. You choose the rate, and we check the numbers against your margins.
Tiers worth climbing
Levels such as Member, Silver and Gold, each with better perks and faster earning. The next level is always in sight.
A rewards menu
Drinks, dishes, upgrades and experiences that guests save up for. Limit stock, set dates, and let staff confirm the bigger ones.
Moments that surprise
A birthday treat, or bonus points your team can send in seconds to say thank you or to make up for a long wait.
The guest's side
Easy for guests. Quick for your team.
Everything happens in the phone browser. There is nothing to download and nothing to remember.
- 1
Join in under a minute
Scan the code on the table or at the till, add a name and email, confirm with a code sent by email, and the club card is ready.
- 2
A card on their phone
Their own code, points balance and progress to the next tier, always up to date.
- 3
Points at the till
Your team scans the guest's code on any phone or tablet and the points land straight away.
- 4
Rewards on the spot
Guests choose a reward and show a one-time code. Staff scan it, and the reward is theirs.
How we work
We set it up, then we keep it running.
- 01
Look at your guests
We study your covers, average spend and busy and quiet times, and agree what success looks like.
- 02
Set the rules
Earning rates, tiers and a rewards menu, costed so the programme pays for itself.
- 03
Launch
Your branded club on your own address, table and till signs, and a short training for your team.
- 04
Keep it working
Monthly reports in Growth Hub, member emails and campaigns, and changes when the numbers say so.
Included
Everything a venue needs, nothing it doesn't.
Your brand, your address
Your colours, logo and name on a site at an address like rewards.yourvenue.com.
A guest list you own
Every member's details and marketing consent belong to you, not to us or a third-party app.
A scanner on any phone
Staff open the scanner from Growth Hub. No new hardware and no till integration needed.
Fraud kept out
One-time reward codes, staff sign-in and a full log of every point added or taken.
Reports that join up
Members, visits and rewards in Growth Hub, next to your Google, Meta and TikTok results.
Live in about two weeks
From the first call to guests joining at the table, for most single venues.
Questions
What venues ask us.
Will guests have to install anything?
No. Guests join and use their card in the phone browser. They can save it to their home screen if they like, but there is nothing to install.
Whose guest list is it?
You do. Members join your club on your address, and their details and consent sit with your business. We run the platform for you and never sell or share the list.
Does it need to connect to our till or POS?
No. Staff scan the guest's code on a phone or tablet to add points and hand over rewards, so it works whatever till you use. If you want a direct till connection later, we can scope it.
When could we be live?
About two weeks for a single venue: a planning call, a week to set up and test the club, then signs and staff training. Groups with several venues take a little longer.
Will you manage it once it is running?
Yes, and most venues prefer that. We send member emails, plan offers for quiet days, report every month and adjust the rules as the numbers come in.
How does it work with our advertising?
Ads bring new guests in, and the club brings them back. Both report into Growth Hub, so you see members, visits and rewards next to your ad results.
Let's talk
Ready to start your venue's rewards club?
Book a free strategy call. We'll look at your guests and numbers and show you how a programme would work for your venue.